Accepted Currency GBP

PAYMENT

Refund Policy & Private Policy

Refund Policy

Refunds for transit costs will be made in full, if cancellation is requested no later than 1 Hour before the collection time or in the unlikely event of loss or theft of the goods whilst still the responsibility of the carrier (or their appointed agents).

If cancellation is made within 1 hour of the collection time, there may be a £20 - £30 call out fee, which would be deducted from the refund amount.

A refund may also be granted should you experience an unreasonable delay or sub-standard quality in the service agreed upon at the time of booking, if these issues are due to negligence by Horex Logistics Ltd (or their appointed carriers or agents).

Claims must be submitted within 7 days via either e-mail or post to qualify.

we are General Data Protection Regulation (GDPR) compliant.

If any individually identifiable information is collected by Horex Logistics Ltd it will not be released to any third parties without the individual's prior consent.

What type of information do we collect:

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we may collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, service reviews, recommendations, and personal profile.

How do we collect information:

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific services that we prove.

Why do we collect such personal information:

We collect such Non-personal and Personal Information for the following purposes:

I. To provide and operate the Services;

II. To provide our Users with ongoing customer assistance and technical support;

III. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

IV. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

V. To comply with any applicable laws and regulations.

How do we store, use, share and disclose your site visitors' personal information:

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by WorldPay and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with our site visitors:

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies and other tracking tools:

It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

Click here to view which cookies are stored on your site visitors' computer.

How can our site visitors' withdraw their consent:

If you don’t want us to process your data anymore, please contact us at info@horexlogistics.co.uk or send us mail to:

Horex Logistics Ltd

West Midlands house

Gipsy Lane

Willenhall

WV13 1NY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and our contact information:

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@horexlogistics.co.uk or send us mail to:

Horex Logistics Ltd

The Colmore Building

20 Colmore Circus

Queensway

Birmingham B4 6AT